This lamp has become my lighting nightmare. It started with me buying this lamp from a different vendor than Amazon last summer. That vendor had a better price but never shipped. I had to stop my credit card and dispute and all that fun. I turned to Amazon as it was listed as in stock and I TRUST Amazon and sure enough, thanks to Prime, I had my lamp 2 days later. It cost more but I had it.
Next I started to build it. Unboxing it is a symphony of cardboard, Styrofoam and strapping tape. It is a holy mess to get all the parts out of the packaging. The Styrofoam breaks apart into tiny pieces and goes everywhere. That done I start to build it. I don't get very far when I discover one of the hollow screws that braces the shafts together is 1/2 inch too long!!! It's a custom part and not findable in local hardware stores. I really wanted to keep the lamp so instead of the nightmare of repackaging it and shipping it back to Amazon, I called Adesso in NYC to help. I got Maryann in the customer service department and started our long journey together. I described what my problem was and she sent out the part she thought I needed. It was not the right part. We further discussed it and she contacted her builder in China and we waited while they sent the part. That took a few weeks. When she got it she called me. By her description of what they actually sent her I knew it was wrong. We had conversed numerous times while waiting for the part and she was very frustrated with the supplier. She then ordered a new whole lamp sent to me. Wow! That should be it! They couldn't make the same mistake on two separate lamps. This was in early mid November and the lamp was due in the second week of December. It actually arrived on the 19th just before a trip I had planned for the holidays. I verified the bad part was now correct and set it aside for after the trip.
Upon returning home I built the first lamp using the good part from the second lamp. In doing so I discovered the top glass from the first lamp was chipped and used the good glass from #2. Upon completion of the assembly I raised the lamp and immediately noticed it leaned. About 5 degrees to the left. OH NO!!! My heart sank. I rechecked all my joints and they were tight and good. I disassembled and built lamp #2 just using it's parts. I raised it and it leaned the other way!! Also, the on/off switch was mounted in the device upside down and the housing for the two switches RATTLES! Oh my God!
I've talked to Maryann again and told her. I'm going to send her pictures and probably post them here to when I take them after the new year. I don't know if there's anything else she can do, it's a bad design. I have a similar Adesso lamp in my bed room that I got from The Home Depot and it's fine. It's why I bought this one. Well this one is just plain awful.
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Adesso Concierge Combo Torchiere, SteelProduct Description: The Adesso Concierge Combo Torchiere, is a satin steel finished lamp that has a stationary frosted glass tray table. Double parallel rods extend from the base to the frosted glass shade, under which they cross and support a metal ring with a frosted glass downlight inset, on which the frosted glass ring shade rests. An oval frosted glass tray table extends from the lamp body at 32" height. Torchiere takes 2 x 150 Watt bulbs, and has a full range dimmer switch. The metal reading light takes one 40 Watt G9 base halogen bulb (included), and has an on/off rocker switch. Two 3 gooseneck sections adjust reading light. 72 Height, 12 Round base. Tray table: 14 Width, 10 Depth from floor. Torchiere shade: 4 Height, 12 Diameter. Reading light shade: 1.5 Height, 4 Diameter.
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I love this lamp. This was the cheapest halogen lamp I could fine and was very happy. Shipping was quick and customer service was very good. Only halogen lamps can fill a room well and this one did the trick (at least for me). The dimmer feature was also a nice touch which I did not know it had until I put it together. Very Happy !!!!
